We currently deliver in Bangalore.
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We currently deliver in Bangalore.
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FAQ Meal Plans by Masala Box

General FAQ

What is Masala Box?

Masala Box offers homemade food delivery. It is a platform that makes homemade delicacies more accessible to people seeking healthy home-cooked meals prepared by home chefs.

What is Homemade Food by Masala Box?

It is the homemade food cooked by our home chefs. You can avail of it in the form of meal plan subscriptions..

While our meal plan subscriptions give you the daily meal option as a subscription, the Home Chef Specials feature our home chefs' delicious specialties.

Masala Box focuses on a meal plan system through which you can get healthy, home-cooked food delivered to your home or office on a subscription basis. One can even bulk order for parties for exclusive dishes included in Home Specials.

Customers can choose a meal plan from the available categories and customise the meal type, number of meals and set the delivery dates by using the Masala Box app (available both on Play Store & App Store).

How to order Homemade food from Masala Box?

You can order Homemade Food from Masala Box through our app or website. You will be asked to set your preferences when you select a meal plan. The preferences include the time of delivery, date of delivery, food preferences according to the chosen plan, for example, rice or bread, etc.

You will be asked to set the time for the delivery. Once you set the time, you can select your dietary preferences; that is, you can choose between rice or bread, etc. And, food will be delivered to you on the selected dates at your doorsteps without fail.

Is Masala Box Homemade food healthier? (General)

Yes, homemade food is always healthier as it does not contain any artificial flavors or additives, unlike restaurant food. Home-cooked food is hygienic and nutritious. It is a balanced meal consisting of different ingredients, including veggies, meat, rice or Indian Bread, curd, salad, and other nutrition sources. This is exactly what you will find in our meal plans too!

What is home-cooked food? (General)

Food that is prepared at home kitchens with natural ingredients is called home-cooked food. Home-cooked food is much more economical, nutritious and healthier when compared to restaurant food. Homemade food at Masala Box is prepared by our home chefs without using any additives.

What are the categories available and what is the difference between the combos? (General)

What is a Mini Combo?

The Mini Combo is a healthy, homemade and pocket-friendly meal box for your hectic schedule. It is perfect for people with small appetites. Mini Combo comes with rice + dal/non-veg gravy + papad or Indian bread + veg/non-veg gravy + salad

What is a Classic Combo?

The classic combo is the best for a complete meal at economic prices. A Classic Combo consists of rice + Indian bread + dry vegetables/non-veg gravy + dal + salad + curd/raita + pickle.

What is a Deluxe Combo?

Deluxe Combo is the perfect meal plan for someone who is fascinated by a sumptuous meal. The more, the merrier! Deluxe Combo includes rice + Indian bread + dry vegetables + veg /non-veg gravy + dal + salad + curd/raita + pickle + dessert. People with sweet tooth must opt for this combo.

What is a Bread Combo?

The bread combo is for Indian Bread lovers! This combo is for anyone who enjoys rotis and phulkas with a variety of sides. A Bread Combo comes with Indian bread + dry vegetables + veg/non-veg gravy + salad + curd/raita + pickle + dessert

What is a Trial Plan?

The Trial Plan is a combination of Classic Combo, Deluxe Combo, and Bread Combo meal plans in a single subscription plan. You can take the 5-day Trial Combo to get a hang of how we operate, the combos, and the food. After that, you can choose one combo based on your experience with Trial Combo.

If you like having variations in your meal, then you can take the trial plan for a longer period also as it is a mix of three combos. You will get to enjoy more varieties as compared to taking any other combos.

What is a Quarantine Meal Box?

The latest addition, Quarantine Meal Box is for anyone who is in quarantine or isolated or sick. Quarantine Meal Box includes less spicy and nutritious food. It is the same as Classic Combo and additionally comes with an immunity booster drink. This combo comprises of rice + Indian bread + dry vegetables/non-veg gravy + dal + salad + curd/raita + pickle + immunity booster drink.

Can we get a trial subscription? (general)

There is no one or two-day trial subscription. All our combos are available for a minimum of a 5-day period. You can opt for any combo for 5 days. If you are not satisfied with our services, you can cancel and we will refund on a pro-rata basis (based on many meals have been consumed and how many are remaining).

There is a minimum 5-day Trial Plan available with 10-day validity. In the trial plan, you will get a mix of Classic, Deluxe, and Bread combo. This will help you get a hang of how we operate, the combos and the food. You can then choose one combo that suits you the best based on the dishes, your appetite, interests, etc.

Can I customize my meal as per the food I am allergic to? (general)

We understand the severity of food allergies; however, we do not customize as per your food allergies. Customers concerned with food allergies must be aware of this risk. Being homemade, we ensure that our food is fresh and free of any preservatives, taste enhancers, colors, and other additives.



Delivery

What are the standard delivery timings? (Delivery)

The delivery for lunch is between 12 pm to 2 pm and for dinner, it is between 7 pm to 9 pm.

What are the areas covered by Masala Box? (delivery)

Currently, we are serviceable across Bangalore. To know if we deliver in your area, go to the location tab on the Home page and type your area or Pincode. You can also check it using the Masala Box app.

Can I change my address after I have purchased a subscription? (delivery)

Yes, you can change your address after purchasing in the My Subscriptions section from your account. You can 'edit address' or 'Add address'. To understand how to change your address, click here.

The address change can be done only before the cut-off period. In the case of lunch, the change can be made on the previous day before 6 PM, and for dinner, the change can be made before 12 PM on the same day.

Can lunch and dinner be delivered to two different addresses? (delivery)

Yes, you can get lunch and dinner delivered to two different addresses. If you have two subscriptions, one for lunch and one for dinner, then you can choose the address accordingly for that subscription. To know how to change your address, click here.

Can we choose our own delivery dates? (delivery)

You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 5-day meal plan has a validity of 10 days, which means you can opt for any five days within the 10-day validity period.

Can I get my delivery address changed without completing my existing subscription? (delivery)

Yes, you can add your new delivery address in between your subscription. To know how to change your address, click here.



Order

How to order Homemade food from Masala Box? (Order)

You can place an order using our app or website.

Choose a meal plan → Make payment → Set your delivery calendar → Choose delivery time slot → Set food preference → Set your delivery address

To understand the process in detail, check this video.

Is it possible to get a combination of veg and non-veg meals? (order)

We don’t have a single subscription that offers both veg and non-veg. However, you can opt for two subscriptions (one veg and one non-veg) and set dates accordingly in your calendar. For example, if you are going for the classic combo, then you can take two subscriptions - one 10 days and one 20 days. You can choose one as veg and one non-veg and set the dates in your calendar.

How to set up the delivery calendar in Masala Box? (order)

You can edit or set up your calendar from the ‘my subscriptions’ section. To understand the process, check this video.

Can I get lunch and dinner using one subscription? (order)

No, you have to take two subscriptions separately.

Can I have more than one meal in a day? (order)

Yes, you can! In your delivery calendar, you have to select the date and number of meals you want that day. Not sure how to do this? Check this video.

Do I have to choose the meals daily? (order)

No, you don’t have to choose meals daily. We have a menu for every combo according to which we will deliver food. The only thing you have to do is set your calendar and food preference. You can do this daily before the cut-off time or do it at once for all days.

Get to know how to set your calendar and food preference.



Payment and Cancellation

How are the meal plan subscriptions prices? (Payment)

The prices differ with the combo you choose. You can check the prices of all the meal plans we have here. In general, if you take a longer subscription, the price per meal will be lesser. For example, the per-meal price of Classic Combo for a 5-day plan is Rs 145 whereas it is Rs 130 for a 30-day plan.

Can we cancel a meal on any given day once a subscription is taken? (cancellation)

Yes, you can cancel a meal from your subscription before the cut-off time. The cancelled meal will be added to your subscription which can be used within the validity period of your subscription.

The cut-off time for making changes for lunch is before 6 PM, the previous day and for dinner, the change can be made before 12 PM on the same day.

Can I change my address after I have purchased a subscription? (delivery)

Yes, you can change your address after purchasing in the My Subscriptions section from your account. You can 'edit address' or 'Add address'. To understand how to change your address, click here.

The address change can be done only before the cut-off period. In the case of lunch, the change can be made on the previous day before 6 PM, and for dinner, the change can be made before 12 PM on the same day.

Can lunch and dinner be delivered to two different addresses? (delivery)

Yes, you can get lunch and dinner delivered to two different addresses. If you have two subscriptions, one for lunch and one for dinner, then you can choose the address accordingly for that subscription. To know how to change your address, click here.

Can we choose our own delivery dates? (delivery)

You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 5-day meal plan has a validity of 10 days, which means you can opt for any five days within the 10-day validity period.

Can I get my delivery address changed without completing my existing subscription? (delivery)

Yes, you can add your new delivery address in between your subscription. To know how to change your address, click here.



Party Orders

How can I place an order for the party? (order)

You can call us on 08061972252 or WhatsApp on +918893627252 or Email support@masalabox.com and our team will call you regarding the same.

How many days prior should I place the order? (order)

You should place the order at least 24 hours before the day of the delivery.

Will the Masala Box team handle the catering and serving also? (order)

No.



SMILES

What Is Masala Box Smiles Membership?

Masala Box Smiles allows customers to enjoy unlimited free delivery at an affordable monthly price.

What’s The Benefit Of Choosing Smiles Membership?

Smiles allows you to save on delivery charges. You will need to pay a delivery charge of Rs.10 on every order, which can cost you a minimum of Rs. 300 a month or Rs. 600 for two months. With Smiles, you can cut down on your delivery charges. Check out Smiles.

How Many Smiles Plans Are There?

We are currently offering two Smiles Plans. The first plan is available to customers for Rs.149 and is valid for one month. The second plan is valid for two months and can be purchased at just Rs. 289.

How Do I Subscribe To Smiles?

You can subscribe to Smiles when you are making a payment to subscribe to our meal plans. All you need to do is simply select which Smiles plan you want and proceed with the payment process.



Feedback and contact

How to give feedback to Masala Box about the service? (feedback)

In the account section in your app and website, you have an option called “Rate your meal”. You can provide feedback and ratings for all your meals there. If there’s anything more you want to let us know then you can contact our customer support team.

How to contact Masala Box? (contact)

Call - +918893627252

WhatsApp - +918893627252

Email - support@masalabox.com