1. What is Meal Plans by Masala Box?
Meal Plans by Masala Box is a meal plan system through which you can get healthy, home-cooked food delivered to your home or office on a subscription basis. The subscriber can choose a meal plan from the categories available and proceed to customise the meal type, number of meals and set the delivery dates.
2. What are the categories available?
In Kochi, we currently have two categories for meal plans – Classic and Treat. In Bangalore we have three categories – Classic, Delight (veg only) and Treat.
Within the Classic and Treat categories, you can choose between veg and non-veg formats and set preferences based on the cuisine and meat. The pricing varies based on the categories and food preferences, thereby giving you the freedom to choose a meal plan that suits not only your taste, but also your budget.
3. What are the standard delivery timings?
The delivery for lunch is between 12 pm to 2 pm. For dinner, the usual delivery is between 7 pm to 9 pm.
4. How are the meal plan subscriptions prices?
|No. of Meals||Veg (South Indian / North Indian)||Non-Veg (South Indian / North Indian)|
|No. of Meals||Veg (South Indian / North Indian)||Non-Veg (South Indian / North Indian)||South or North Indian Cuisine|
(Only in Bangalore)
|No. of Meals||Veg (Multi Cuisine)|
5. Do I have to choose the meals daily?
You will be asked to set your preferences – cuisine, format, and meat (if you’ve chosen a non-veg format) – and set the delivery dates based on your convenience at the time of purchasing your subscription. We make use of this information to deliver scrumptious meals to you on the set delivery dates. We also have a 24-hour cancellation policy. The cut off period for cancellation of lunch orders in 6PM (on the previous day) and 12 PM (same day) for dinner orders.
6. What is the difference between categories?
We currently offer three categories in Bangalore – Classic, Delight and Treat. Classic and Treat are available in both, veg and non-veg formats while is a vegetarian meal plan. A classic subscription will include rice and/or bread, sabji/non-veg gravy, dal, salad, curd and pickle. A delight subscription will include rice/bread,dal/gravy, dessert/side dish/raita and salad with dresssing on the side. A treat subscription will include rice and/or bread, sabji, veg/non-veg gravy, dal, salad, curd, pickle, beverage/dessert. Meal plans under both categories are customisable and can be modified to choose your taste and dietary preferences.
7. What are the areas covered by Masala Box?
Currently we are serviceable in and around Indiranagar, HSR Layout, and Marathahalli in Bangalore and pan-Cochin.
8. Can I change my address after I have purchased a subscription?
Yes, you can change your address after the initial purchase has been made. You can go to the account details section of your profile on the Masala Box website and update it with your new address.
9. Can lunch and dinner be delivered to two different addresses?
Yes, you can get lunch and dinner delivered to two different addresses. Each meal plan requires a unique subscription, thereby making it possible to get your meals delivered to different addresses.
10. Can we choose our own delivery dates?
You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 5-day meal plan has a validity of 10 days, which means you can opt for any five days for delivery within the 10-day validity period.
11. Can we cancel a meal on any given day once a subscription is taken?
You can cancel a meal from your subscription 24 hours in advance. The credit for the cancelled meal will be carried forward and can be utilized within the validity period of your meal subscription.
12. Can we get a trial subscription?
We currently offer a short term, 5-meal subscription with a validity of 10 days. With this basic plan, you can enjoy delicious, home-cooked meals five times within a 10-day period from our daily-changing menu. The 5-day subscription will also help you get a hang of how to set your dietary preferences and set delivery dates to make it compliant with your budget and convenience.
13. Is it possible to get a combination of veg and non-veg meals?
You can opt for a combination of two smaller subscription packages and set the relevant dates to get a combination of both, veg and non-veg meals. Similarly, you can opt for separate subscription plans and choose the delivery dates based on your convenience, if you wish to get a mix of North Indian and South Indian cuisines.
14. Can I get a refund for a cancelled subscription?
If you are unsatisfied with the food or unhappy with our services, we will provide you with refund on a pro rata basis i.e., you will be refunded based on the number of meals you have consumed from your subscription given you have already started your subscription. This policy is effective from the 21st of March, 2018 and is applicable for orders placed on or before the 14th of March, 2018.