We currently deliver in Bangalore.
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We currently deliver in Bangalore.
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FAQ Meal Plans by Masala Box

General FAQ

What is Masala Box?

Masala Box is a platform that makes home-made delicacies more accessible to customers who are seeking healthy home-cooked meals prepared by home chefs.

What is Homemade Food by Masala Box?

Homemade Food by Masala Box comes in the form of meal plan subscriptions,and other exclusive meal options like our Homechef Specials and Daily Essentials. While our meal plan subscriptions give you the daily meal option as a subscription, the Homechef Specials are a special category featuring the delicious specialities of our home chefs to cater to your special day.

The Daily Essentials is a subscription plan to meet your daily snack/tea time cravings and are available as different combos with home baked goodies like cookies, biscuits, breads and more. Masala Box focuses on a meal plan system through which you can get healthy, home-cooked food delivered to your home or office on a subscription basis; or even party/bulk orders for exclusive dishes included in Homechefs Specials.

Customers can choose a meal plan from the available categories and customise the meal type, number of meals and set the delivery dates by using Masala Box app (available both on Play Store & App Store).

How to order Homemade food from Masala Box?

You can order Homemade Food from Masala Box through our app or website. You will be asked to set your preferences when you select a meal plan. You will be initially asked to set the time for the delivery. Once you set the time, you can select your dietary preferences, that is you can choose between rice or bread.

In the next step, you can select the starting date on which the meal should be delivered to you. Finally, set the number of days for your new meal plan. Food will be delivered to you at the selected dates at your doorsteps without fail.

Is Masala Box Homemade food healthier?

Yes, Homemade food is always healthier as it does not contain any sort of artificial flavours or additives unlike restaurant food. It is also hygienic and more nutritious since it involves a balanced meal consisting of veggies, meat and other sources of nutrition. These foods are not just nutritious, but are also a balanced diet consisting of rice/bread, veg/non veg curry, salad and more based on your dietary preferences.

We focus on helping customers eat healthy by delivering homemade food, which is not just hygienic and safe, but also immunity boosting thanks to the usage of healthy and fresh ingredients.

What is home cooked food?

Food that is prepared at home with natural ingredients is called home cooked food. Home Cooked food is much more economical, nutritious and healthier when compared to restaurant food. Homemade food at Masala Box is prepared without using any additives, but with just love.

What are the categories available?

We currently have 5 meal plan categories available in Bangalore namely Mini Combo, Classic Combo, Deluxe Combo, Bread Combo and Trial Plan. With our all new ‘Mini Combo’, you now get to savour on a simple and quick homemade meal at your workplace, by choosing between veg & Non-Veg formats or Rice/ Bread options.Within the Classic and Deluxe categories, you can choose between veg and non-veg formats and set preferences based on the cuisine and meat. The Bread Combo plan offers a plethora of Indian Breads in the entire plan, while the Trial Plan meal plan offers all the 3 subscription plans (Classic, Deluxe, Bread Combo) in a single meal plan. The pricing varies based on the categories and food preferences, thereby giving you the freedom to choose a meal plan that suits not only your taste but also your budget.

What are the standard delivery timings?

The delivery for lunch is between 12 pm to 2 pm. For dinner, the usual delivery is between 7 pm to 9 pm.

How are the meal plan subscriptions prices?

Mini Combo
No. of MealsVeg (North Indian)Non-Veg (North Indian)
5 Meals575675
20 Meals20002400
Classic Combo
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)Veg/Non-Veg (South Indian / North Indian)
5 Meals725925925
10 Meals140018001800
20 Meals260034503450
30 Meals345046504650
Deluxe Combo
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)South or North Indian Cuisine
5 Meals92511251200
10 Meals180022002350
20 Meals340042804580
30 Meals465061206470
Bread Combo
No. of MealsVeg (Multi Cuisine)Non-Veg (Multi Cuisine)
5 Meals8001020
10 Meals15501950
20 Meals30003700
30 Meals42005250
Trial Plan
No. of MealsVeg (South Indian / North Indian)Non-Veg (South Indian / North Indian)
5 Meals8201024
10 Meals15651965
20 Meals30003798
30 Meals41005340

Do I have to choose the meals daily?

You will be asked to set your preferences – cuisine, format, and meat (if you’ve chosen a non-veg format) – and set the delivery dates based on your convenience at the time of purchasing your subscription.  We make use of this information to deliver scrumptious meals to you on the set delivery dates. We also have a 24-hour cancellation policy. The cut off period for cancellation of lunch orders in 6PM (on the previous day) and 12 PM (same day) for dinner orders.

What is the difference between categories?

We currently have 5 meal plan categories available in Bangalore namely Mini Combo , Classic Combo , Deluxe Combo, Bread Combo and Trial Plan. With our all new ‘Mini Combo’, you now get to savour on a simple and quick homemade meal at your workplace, by choosing between veg & Non-Veg formats or Rice/ Bread options.Within the Classic and Deluxe categories, you can choose between veg and non-veg formats and set preferences based on the cuisine and meat. The Bread Combo plan offers a plethora of Indian Breads in the entire plan, while the Trial Plan meal plan offers all the 3 subscription plans (Classic, Deluxe, Bread Combo) in a single meal plan. The pricing varies based on the categories and food preferences, thereby giving you the freedom to choose a meal plan that suits not only your taste but also your budget.

What are the areas covered by Masala Box?

Currently, we are serviceable in and around Indiranagar, HSR Layout, Marathahalli and Whitefield in Bangalore.

Can I change my address after I have purchased a subscription?

Yes, you can change your address after making the purchase by contacting the customer care and requesting for an address change. The address change can be requested only within the cut-off period in between the delivery timing. In the case of lunch the change can be made on the previous day before 6 PM while in the case of dinner, the change can be made before 12 PM on the same day. (Changes made after the cut-off period will be reflected within 24 hours).

Can lunch and dinner be delivered to two different addresses?

Yes, you can get lunch and dinner delivered to two different addresses. Each meal plan requires a unique subscription, thereby making it possible to get your meals delivered to different addresses.

Can we choose our own delivery dates?

You can choose the delivery dates within the validity period of your lunch/dinner subscription plan. For instance, a 5-day meal plan has a validity of 10 days, which means you can opt for any five days for delivery within the 10-day validity period.

Can we cancel a meal on any given day once a subscription is taken?

You can cancel a meal from your subscription 24 hours in advance. The credit for the cancelled meal will be carried forward and can be utilized within the validity period of your meal subscription.

Can we get a trial subscription?

We currently offer a short term, 5-meal subscription with a validity of 10 days. With this basic plan, you can enjoy delicious, home-cooked meals five times within a 10-day period from our daily-changing menu. The 5-day subscription will also help you get a hang of how to set your dietary preferences and set delivery dates to make it compliant with your budget and convenience.

Is it possible to get a combination of veg and non-veg meals?

You can opt for a combination of two smaller subscription packages and set the relevant dates to get a combination of both, veg and non-veg meals. Similarly, you can opt for separate subscription plans and choose the delivery dates based on your convenience, if you wish to get a mix of North Indian and South Indian cuisines( Classic Combo and Deluxe Combo). If opting for a Relish meal plan, you can choose a fusion of North and South Indian cuisines.

Can I get a refund for a cancelled subscription?

If you are unsatisfied with the food or unhappy with our services, we will provide you with refund on a pro rata basis i.e., you will be refunded based on the number of meals you have consumed from your subscription given you have already started your subscription.

Can I get my delivery address changed without completing my existing subscription?

You can add your new delivery address through your account with the condition that it has been informed to us in advance in order to make the necessary changes from our end. Only then the delivery address for the existing plan will be changed.

Can I customise my meal as per the food I am allergic to?

We understand the severity of food allergies although we do not customise as per your food allergies. Being homemade, we ensure that our food is fresh and free of any sort of preservatives, taste enhancers, colours and other additives. Because of the number of meals served, we will not be able to guarantee that our food is allergen free as per individual customers. Customers concerned with food allergies must be aware of this risk.

Tiffins - Meal Plans

How do I start a tiffin subscription with Masala Box?

Download our app or visit our website to see the different meal plans available to you. Choose a meal plan that suits your needs and then select the days on which you want the homemade food delivered to you. Also, make sure to select the time preferences before placing the order. Once you have added the preferences, place the order and food will be delivered at your doorsteps on the selected days.

Daily essentials

How to order fresh bread online from Masala Box?

You can order freshly baked homemade goodies like breads, cookies, biscuits, and more from our all-new Daily Essentials! Choose the snacks that you like to have, create a customized box of Daily Essentials with the snacks and other food items you need. Set time and date preferences before placing the order and the custom box will be delivered to your location on the selected days.

Do Masala Box bake from scratch?

Yes, we prepare everything from the scratch with fresh ingredients.

Does Masala Box take custom cake orders for birthdays?

No, we are not currently taking any custom cake orders for birthdays.

Home Chef Specials

How to order the best biryani in Bangalore?

Get the best home cooked Biryani in Bangalore through our exclusive Home Chef's Specials Menu. We ensure complete authenticity of flavours, thanks to our home chefs who hail from different culinary and regional backgrounds, with an expertise on various kinds of regional Biryanis and other dishes. You can now order from our Exclusive Homechefs Specials, be it customised or not, individual orders or even party/bulk orders.

Can I choose the chef for my meal?

No, you won’t be able to choose a chef, but we will assign a skilled chef who can prepare delicious food items.

Party Orders

How can I place an order for the party?

Reach out to us through the contact number or email on our website and our team will help you to place the order for your party.

How many days prior should I place the order?

You should place the order at least 24 hours before the day of the delivery.

Will the Masala Box team handle the catering and serving also?

No.

Smart Carb Box

Is this a keto diet plan?

No, this is not a keto diet plan, but it is a healthy diet plan that you could easily follow.

Can I schedule the meal for a month?

Yes.

Can I customize my meal?

No.

Is Smart Carb Box good for weight loss?

Yes, Smart Carb Box was introduced to offer a tasty, well-balanced, and nutrition-dense meal plan to customers. The ingredients included in Smart Carb Box that include Oats, brown & red rice, and green soya along with protein rich options like fish and poultry (non-vegetarians) is sure to help you reduce weight if strictly followed along with regular exercise.

SMILES

What Is Masala Box Smiles?

Masala Box Smiles is a unique offering that is introduced to help customers to enjoy unlimited free delivery on all orders at an affordable monthly price. In addition to unlimited free delivery, we also deliver surprise goodies to Smiles subscribers every month.

What’s The Benefit Of Choosing Smiles?

The best thing about our Smiles plan is that it lets you save plenty of money. You will need to pay a delivery charge of Rs.10 on every order, which can cost you a minimum of Rs. 300 a month or Rs. 600 in two months. What Smiles does is that it will ensure unlimited delivery for a month or two at reduced and affordable prices. Plus, you will also receive surprise goodies every month.

How Many Smiles Plans Are There?

We are currently offering two separate Smiles Plans. The first plan is available to customers for Rs.149 for one month while the second one, which is valid for two months can be purchased at just Rs. 249.

How Do I Subscribe To Smiles?

You can subscribe to Smiles while selecting and ordering a meal plan. All you need to do is to simply select which Smiles plan you want and proceed with the ordering process. We will take care of the rest and ensure that food is delivered at your door steps without any fail.